Leading Mediation
Making the medidiation work for you.

We recognise that occasionally a client may feel that the service levels we have offered do not meet these standards and we are committed to resolving any resultant complaint speedily and effectively.
We operate the following procedure should a complaint be received:

1. Any complaint about our service quality should be made in writing to Leading Mediation's Principal-Mezanur Rashid: leadingmediation@gmail.com

2. The Principal will contact you to acknowledge receipt of your complaint within 48 hours and will set out the process that will be adopted to investigate your complaint and a timetable for response. 

3. The complaint will be investigated by either the Principal or a mediator from within Leading Mediation. 

4.It is our intention to give a written response within 14 days of the receipt of the complaint. 

5. This complaints procedure will take into account the confidentiality provisions contained in the        Mediation Agreement signed by and binding upon all parties including the mediator.